Property Management

“We manage your property as if it were our own home or investment.

We are Certified Community Association Specialist!

At IKBEN’S we manage more than property - we manage the knowledge, information, and relationships that affect your investment and tenants.

Minverva Strum


Managing your own investment property can be a complex, time-consuming, and frustrating task; IKBEN’S Team understands and is here to help.  With unsurpassed customer service, our professional and friendly staff makes it easy to obtain the support you need.  But the service doesn’t stop there!  At IKBEN’S International, we are more than just another friendly service provider.  We harness the latest technology, staffing solutions, experience, and relationships to create the full support and knowledge required to operate an investment property in today’s challenging environment.

Who We Serve

With our level of experience and expertise we are capable of providing a complete suite of services for investors of all sizes; from multi-million-dollar investment and development concerns to condominiums or single-family home investors at home and abroad.  At IKBEN’S we treat every client like a VIP.


  • Property Promotion and Advertising
  • Leasing (Including full vetting of prospective tenants)
  • Maintenance, Repairs, and Landscaping
  • Collections and Eviction Management
  • Building Permitting and Compliance,
  • Condo/HOA Bylaws Resolutions Matters
  • Accounting and Financial Reporting,
  • Contract/Insurance Review and Management
  • Property Turnover Inspections
  • Property Maintenance and Operations Services
  • Risk Analysis, Forecasting and Advisory Services
  • Negotiations and Project Oversight


  • Extended-hours multi-lingual customer service
  • Website Portal that provides 24×7 self-serve reports with full, up-to-date access to all key community information and to notify maintenance staff of issues
  • Online payments, maintenance request and reports, balances, and document images
  • Online immediate, electronic access to all relevant information
  • Rent Collection Lockbox operations for accounting transparency
  • Extensive web-based knowledge management system
  • Integrated resident communications with pre- and post-move welcome programs, newsletters, websites, and community events management
  • Simplified reimbursement fee reporting and no hidden cost
  • Online immediate, electronic access to all relevant information
  • Rent Collection Lockbox operations for accounting transparency
  • Collections management process that lowers delinquency rates
  • Hosted software system with high security, full redundancy and automated back-up and protection of all the property and resident information.
  • Electronic document archive of all correspondence and documents.


Our comprehensive services are designed to improve your property’s operating efficiency – and thereby saving time, money and cost associated with managing the investment property yourselves or hiring additional staff.  Working with IKBEN’S is like having a complete team of experts available at a fraction of the cost.

Administration, Operation & Leasing

Whether your own one investment property in a condominium association or a 100-unit multifamily building, you can expect the same attention to detail, knowledgeable staff, and expert oversight form IKBEN’S International Management Team.  We’ll take care of the daily administrative affairs and operation oversite and leasing activities to help you maximize your ROI by providing the service and attention to detail which will meet the expectations of the tenants, and keep the property occupancy level at its highest.  Towards this end we offer the following services:

  • Property Promotion and Advertising
  • Leasing (Including full vetting and selection of prospective tenants)
  • Collections and Eviction Management
  • Building Permitting and Compliance,
  • Contract/Insurance Review and Management
  • Negotiations and Project Oversight**
  • Perform Regular Inspections of the Property
  • Handling Reports of Violations of the Covenants, Rules, and Regulations from the Associations
  • Ensuring that the property is kept in compliance with the Association and working with the Association to resolve any issues
  • Assistance in the selection of professional and trade services including contractors, insurance, legal, tax, and other advisors.



Property Maintenance Services

“We know that a well-maintained property produces the highest returns for owners – because it has everything to do with keeping your tenants happy and the occupancy rate high.  Our Property Maintenance Services focus on two key factors, quick response and fixing the problem correctly the first time.  We take pride in maintaining our properties at their optimum maintenance level.  

  • Call management and 24/7 Emergency Response
  • Full cloud-based/online tracking and reporting of work orders and repairs
  • Inhouse maintenance personnel
  • Property Turnover Inspections
  • Contractor selection assistance and management of estimates, bids, and contracts.
  • Periodic Inspection and ongoing preventative maintenance.
  • On-site property safety inspections.

Accounting and Financial Reporting

Maintaining complete, accurate, and timely investment property financials is essential to the evaluation and valuation of real estate investments. Our Accounting and Financial Reporting Services are designed to ensure the long-term financial health and stability of your investment and against loss of valuable resources and services while saving time and money.

The IKBEN’S Team is dedicated to minimizing or eliminating the exposure of your investment and resources to loss of income by providing the following services:

  • Collection and monitoring of monthly rental payments
  • Full Bookkeeping and preparation of monthly financial statements and reports, including
  • Preparation of annual budgets and reserves
  • Collection of delinquent rent payments, if any
  • Assistance with tax reporting for investment property revenues.
  • Income and Expense Forecasting
  • New Investment Property Acquisition and Disposition Advisory Services
  • Assistance with obtaining Conventional and Non-Conventional Financing

Tenant-Satisfaction Services

Managing the positive expectations of tenants can be a great enhancement to the tenant’s quality of life in a rental property.  To enhance and promote a positive outlook of our client’s investment property we provide our tenants with the level of customer service that gives a sense that we truly care about their use and enjoyment of their rental property.  We able to gain tenant-satisfaction by, 1) educating our tenants by providing them with a better understanding of community association life and 2) maintaining regular communication with our tenants and surveying their level of satisfaction.  For those tenants who live in community associations, keep our tenants informed about what is happening in the communities they live – helping them to be more involved in the community.  The more involved tenants become is in the community they live, the more likely they are to have a positive lookout about the home they rent and therefore more likely to stay longer.

Online/Cloud Based Support

Our cloud-based support service provides convenience, savings, accessibility to information, and management efficiency to the properties we manage, and its residents. We provide tenants with online access on a 24/7 basis not only to our emergency phone line but also to do everything from pay the rent to place work orders to read the property’s policy manual or the Association’s Rules and Regulations.

We use our online services also to enhance owner reporting and transparency.  We provide clients with online access to property information, financial statements, key documents – all on a 24/7 basis. We also conduct owner meetings via web-based technologies (such as Zoom) and improve responsiveness to tenants and residents by using the technology to conduct building inspections, communicate with maintenance staff, and track work order status.

 For our multifamily buildings, we host a building web site that allows residents to do everything described above.

Association-vs-Tenant Resolution

Our Association versus Tenant Resolutions Service is about working with the condominium and homeowner associations to resolve any issues which may arise with the properties we manage.

An important factor in managing an investment property located in an association-governed community is having good communication with the Association’s administration (Board of Directors) and management and understand how the inner workings of its process and procedures. That is to say, it’s important to know how responsibilities are delineated within the Association and then communicate that to each tenant.

Communication plays a big role in finding solutions to Association related issues. One of the most effective ways to help increase support of Board decisions is through communication.  If the Board is informed of the issues facing the investment property or its tenant(s) and the tenants understand why the Board makes the decisions that it does, tenants will be more likely to support and comply with the Board’s decisions.  In addition, effective communication also allows all the parties involved, the Board, Association Management, the Unit Owners and tenants to voice their opinions and ideas so that the Board can make its decisions based on the best interests of all involved.

 To achieve tenant’s support and adherence to the Association’s Rules and Regulations we promote participation in the community associations activities by sending periodic newsletters for tenants to stay abreast association-sponsored social activities, board, and committee meeting schedules, meeting minutes, and other events.  With our ongoing communication programs, unit owners and tenants can stay abreast of what’s happening in their communities and get more involved.

Risk Management

Through it all, what stands out as critically important about owning investment real estate is having a risk management program that identifies and evaluates potential risks and, once identified, determines how to mitigate exposure to and manage those risks in the most efficient and effective way possible. And that is the focus of our Risk Management Services.  We read insurance policies carefully, even the small print so that we know what’s covered and what isn’t – before it’s too late.  We implement risk management inspections and survey your property for potential problems, particularly opportunities for “trip and falls.”  We conduct a risk assessment that examines threats, vulnerabilities, consequences, and countermeasures.

 Furthermore, we treat insurance costs as a controllable expense.  We pursue discounts on insurance whenever possible; for example, for having an emergency preparedness plan.  We shop the property & liability insurance market annually and when possible, we combine with other groups to achieve lower costs by spreading the risk.  We are mindful of when insurance renewals come due so that we secure competitive insurance bids months in advance of a property’s insurance expiration and renewal. We revisit deductibles regularly and increase them as appropriate.

Property Lawsuit Management

The risk analysis helps us to determine the exposure to property damage but also helps us recommend and adopt measures to minimize lawsuits.  Hence, we make it easy for tenants to notify us about physical problems that develop within a unit, house, or building.  We respond to tenant complaints promptly so they don’t become opportunities for lawsuits (especially notices of water leaks or other sources of water, which could lead to lawsuits about mold).  We require tenants to sign appropriate disclosures and other lease riders as required by federal law. We train our staff regularly to help prevent harassment and discrimination suits and keep proper records of all repairs to the building and to individual units. In all cases, we follow the law – e.g., fair housing, handling of security deposits, recovering possession of a unit.

Natural Emergency Preparedness Plan

The unexpected will occur so we try to be prepared to address it when it does.  We have a central emergency call center to be able to get help where it is needed quickly.  We have a checklist for things to do during natural emergency situations which we provide to all our tenants.  We prepare an emergency preparedness plan for each house or multi-family building we manage, which we review and update regularly, train the staff on it, implement it when and if the time comes.  In the case of large multifamily buildings, we stage an emergency mock event – as a practice run, to see where the weaknesses are and hold live drills.  In the case of single units in a condominium community or high-rise, we make sure to review the Association’s plan and provide a copy to our tenants.

Customized Services

Need a service not listed.  Give us a call and let us know how we can be of service.  As a boutique real estate service providers we can meet your unique service needs. 


  • Manage effectively, to ensure that owners get the services they are paying for.
  • Manage efficiently, to ensure that the investment property operates within budget.
  • Manage tenant’s expectations proactively, for the good of the tenants.
  • Manage our operations to stay on the cutting edge of new real estate technical advancements and evolving applications.

Our Work Ethic - "And whatsoever ye do, do it heartily, as to the Lord, and not unto men"...Colossians 3:23


Our property management service is one of our many strengths.

For more information call us at (305) 514-9980.

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